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Online Ordering Information

The Fujitsu Online Store is the best place to get all the latest Fujitsu LIFEBOOK® notebooks, Tablet PCs and accessories, plus great deals on refurbished and closeout items. Our store has trained, knowledgeable staff ready to help you and we ship directly from the factory to you. For your convenience, you can order online at http://www.shopfujitsu.com or through our toll-free telephone line 1-800-FUJITSU, Monday through Friday, 7am – 7pm CST.

Payment Options

V.me by Visa

Fujitsu America Online Store now proudly accepts V.me by Visa.  V.me is a new payment service from Visa. Store your shipping and payment information in a V.me account, so you can check out faster wherever you see the V.me button.  Learn More

V.me by Visa logo

PayPal

Fujitsu America Online Store now accepts PayPal Express Checkout as a payment option. To expedite your PayPal order, please be sure to ship to a PayPal Confirmed Address – if the address you are shipping to is not a PayPal confirmed address, verification may take longer or order may not be released. To confirm a PayPal address, contact PayPal Customer Service at 402-935-7733.

Additional Options

Credit Cards

The Fujitsu Online Store gladly accepts the following major credit cards: Visa, MasterCard, American Express, and Discover.
credit cards

Checks, Money Orders, Wire Transfers

We also accept checks, money orders, and wire transfers. Systems will be built once payment has been received and processed. Shipping and order status can be monitored online through the "My Account" option found under online shopping.

Consumer Financing

Fujitsu offers safe, secure consumer financing through Bill Me Later®. And during certain times of the year, you can take advantage of special financing with Bill Me Later®, which let you buy now and buy later! Call us at 1-800-FUJITSU for more information. Subject to credit approval.  Details

Bill Me Later

Fujitsu Business Leasing

Fujitsu Business Leasing allows qualified business customers to purchase the latest Fujitsu products with affordable monthly payments. We have a wide range of leasing products designed to meet your needs including Fair Market Value, $1 Purchase and other options. For more information, please see the Leasing section of our Web site or call us at 1-800-FUJITSU.

MasterCard® SecureCode™

MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard or Maestro® card. You choose your own personal MasterCard SecureCode and it is never shared with any merchant. A private code means added protection against unauthorized use of your credit or debit card when you shop online. Every time you pay online with your MasterCard or Maestro card, a box pops up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.

MasterCard® SecureCode™

 

Checking Order Status/Tracking Your Shipment

You will receive an order acknowledgement via email when you place your order and an email shipment confirmation when your order ships.

In addition, you can check the status of your order anytime by clicking on My Account, which will enable you to see the current estimated ship date and track any shipped packages right to your door.

 

Managing Your Account

You can go to My Account to update your account information, access and print your invoices, retrieve a saved shopping cart and track the status of your order.

 

Ship Dates

When you add a product to the shopping cart, you will see the estimated shipping date, which is our initial estimate based upon all the components that go into your computer. Please note that bank verification/order processing can take 24 - 48 business hours, and that other factors can impact this initial estimated ship date.

Once your order is accepted, pre-built "Recommended Configurations" are normally shipped from our domestic warehouse. In-stock items such as these are shipped via Standard 2 - 3 business day shipping service.

Custom-configured systems generally require 5 - 7 days to build and are shipped via Standard 2 - 3 business day shipping service. Please see the shopping cart for best estimate of product lead time.

 

Expediting an Order

Overnight Shipping may be available on orders for which all products are in-stock in our domestic warehouse. If this option is available for your order, you will see an option to select "Overnight Shipment" during checkout. Overnight shipping charges apply. Please allow 24 - 48 business hours for bank verification/order processing.

If Overnight shipping is not available for your specific order, or certain items within the order, the product will ship Standard 2 - 3 business day shipping service. For additional information regarding Overnight shipping, please call us at 1-800-FUJITSU.

 

Shipping: Methods and Charges

Signature Required for Delivery

Most of our shipments contain valuable computer equipment; please note that a signature will be required upon delivery of your system order. Accessory shipments do not require a signature upon order delivery. If the carrier has attempted to deliver a package without success, the carrier will leave a notice at the delivery address. You will have the option to reschedule delivery or pick up the package at the carrier’s local office. Please note that the carrier will only release the package to the person whose name is on the shipping label. When picking up a package, please make sure to take a proper form of identification.

Standard Shipping Charges

Standard 2-3 business day shipping charges are $32 per system (Notebook or Tablet PC). Accessory shipping charges are $5 for each accessory, plus 2% of the item cost. When Fujitsu offers a Free Shipping promotion, Standard 2-3 business day shipping service is included at no charge on all orders above $100. Shipping charges apply on all orders below $100. For server products, please check shopping cart for options and shipping charges.

Overnight Shipping Charges

Overnight Shipping option may be available on some orders. Overnight shipping charges are $64 per system (Notebook or Tablet PC). Accessory shipping charges are $10 for each accessory, plus 4% of the item cost. When Fujitsu offers a Free Shipping promotion, Overnight shipping service is available at a reduced charge. Overnight shipping is not available on Server products.

 

Sales Tax Information

Fujitsu America is required to charge tax in states where we have a business presence. If you're making a purchase and shipping to one of the following states: ( DE, MT, NH, OR) your purchase will not be taxable in accordance with applicable laws. State taxes will be charged for all the remaining states and Puerto Rico.

Recycling Fees for California Consumers

Para esta información en español, haga clic aquí.

Under the California Electronic Waste Recycling Act of 2003 (known as SB20), retailers selling certain electronic products (including the Fujitsu Direct Store) must now collect a recycling fee from California consumers at the time of purchase. This fee will automatically be added to the shopping cart when checking out for applicable products being sold to California consumers. This fee is used to foster the development of recycling opportunities and offsetting the cost of properly managing these types of products at the end of their useful lives. Learn more about the California law and opportunities for recycling used electronics at www.erecycle.org

Fees must be collected on the following types of covered electronic devices measuring (diagonally) more than four inches:

  • Cathode Ray Tube Devices and Cathode Ray Tubes (CRTs)
  • Computer monitors containing CRTs
  • Liquid Crystal Display (LCD) desktop monitors
  • Laptop computers with LCD screens
  • Televisions containing CRTs

Summary of Fee Amounts

Screen Size Fee Amount
For screen size more than 4 inches, less than 15 inches
$3
For screen size 15 inches or more, less than 35 inches
$4
For screen size 35 inches or more
$5

More information regarding which Fujitsu America products are subject to the fees is published athttp://solutions.us.fujitsu.com/www/content/aboutus/environmental/environment.php

More information about the law and recycling fee program is available at the California Department of Toxic Substances Control Website at http://dtsc.ca.gov/

APPLICABLE TO CONSUMERS AND CORPORATE DIRECT CUSTOMERS WITH CALIFORNIA SHIP TO ADDRESSES. RESELLERS AND RETAILERS SELLING TO CALIFORNIA SHIP TO ADDRESSES ARE RESPONSIBLE FOR COLLECTING THIS FEE.

 

Recycling Your Battery

Over time, the batteries that run your mobile computer will begin to hold a charge for a shorter amount of time; this is a natural occurrence for all batteries. When this occurs, you may want to replace the battery. If you replace it, it is important that you dispose of the old battery properly because batteries contain materials that could cause environmental damage if disposed of improperly.

More Information on recycling your battery

 

Tax Exemption Process

If you are a tax exempt SMB organization such as a hospital, educational institution, government agency, etc., you can place your order directly through the website or by calling 1-800-FUJITSU. After placing the order, please fax your Tax Exempt Certificate along with your name and order number to 408-764-2787 and we will refund the sales tax. Once you are setup in our system as a tax exempt customer, future orders will be handled in a tax exempt manner. Please note that tax exemption is based upon the state where the order is shipped to. For example, if you have a tax exemption for the state of VA, then orders shipped to VA would be tax exempt.

Please note that purchases made on eBay are not applicable for tax exemption.

 

Small and Medium Business (SMB) Customers/Volume Purchases

If you are a Small or Medium Business, check out the Fujitsu SMB program which offers:

* 24 x 7 ordering capability
* Flexible payment options including Credit Cards, Checks, Wire Transfers and Business Leasing
* Volume Purchasing Terms

The Fujitsu Online Store offers the ability to purchase in volume. You will receive an automatic 3% discount on individual transactions (excluding tax and shipping) of $10,000 or more. For more information, or to place an order, call us at 1-800-FUJITSU.

Tips on Making a Volume Purchase using a Credit Card

If you intend to make a volume purchase on your credit card, you may want to call the Customer Service telephone number on the back of your credit card and let them know. By providing this information to them upfront, the bank can verify the validity of the charge and allow the order to go through successfully. To help ensure the safety of your credit card, someone will usually follow up with you to verify certain aspects of the volume purchase before the order is processed.

 

Educational Discounts

Students and teachers are eligible for a 5% discount. Please call 1-800-FUJITSU for additional information or to place an order with an educational discount.

 

Online Outlet

The Online Outlet has a wide selection of closeout and refurbished products at great prices. Selection varies and is limited to stock on hand, so check back with us often if you don't find exactly what you're looking for.

 

Mailing Lists

If you want to be the first to hear about new Fujitsu products, closeouts and special offers, please sign up to receive our email newsletter. Of course, you can unsubscribe at any time and, for your privacy, we do not rent or share your information with anyone.

 

Return Policy (Mobile Products)

New Recommended Configurations (RCs) and Accessories - End User customers may return any new pre-configured models and any accessories that are purchased directly from Fujitsu America Online Store within 15 days of shipment date for a refund (return shipping charges are at your expense). You must call 1-800-FUJITSU to get a Return Authorization (RA). You will receive an approved RA Number and instructions (within 48 hours of placing your request). You will have 10 days to return the product. After receipt and inspection of the returned product, a credit will be issued. If any of the original items are missing, you will be credited, minus the cost of the missing items. You may not return a product if a RA is not requested within 15 days from date of shipment.

A notebook and Tablet PC is considered a recommended configuration (RC) if you select a standard configuration.

Custom Configured Products (CTOs) - Custom configured products may not be returned for credit or refund.

A notebook and Tablet PC is Custom Configured (CTO) if you make any changes in the configurator.  For example, if you make changes to memory or battery, it is considered CTO.

Refurbished Products - Refurbished product may not be returned for credit or refund.

 

Return Policy (Server Products)

Server products may not be returned for credit or refund.

 

Trade-In Program

Upgrade to the latest products from Fujitsu and receive cash back when you trade-in your old equipment (any brand)!

Just purchase any Fujitsu LIFEBOOK notebook or Tablet PC and you can receive cash back for your old computer (notebook or desktop) and peripherals like monitors and printers. Plus, instead of going to the landfill, your trade-in will be put to good use in schools and other settings.

Taking advantage of the Trade-In Program is easy— just purchase a Fujitsu LIFEBOOK notebook, fax proof of purchase to Anything IT and start saving! Anything IT will take back one (1) system (notebook or desktop) per Fujitsu LIFEBOOK purchased. Refer to our Trade-In Program for more information.

 

APO/FPO Shipments

Fujitsu America Inc. has partnered with a company called Military Mail Solutions, LLC that offers an APO/FPO forwarding service called ShipitAPO (www.shipitapo.com) to send shipments to our customers with APO/FPO addresses.

If you want to place an order with us and have it shipped to an APO/FPO address, please follow these instructions:

Go to www.shipitapo.com and register, then come back and order. Once you have registered with ShipitAPO, please return to our Fujitsu Web site and place your order. The address provided by ShipitAPO is the address you should enter as the Shipping Address in the My Profile Section. The My Profile section is where you create an account with us before proceeding to check out. When your order gets processed, Fujitsu America will ship the product to the provided "Ship To" address and ShipitAPO will forward the product via the United States Postal Service to your APO/FPO address.

APO/FPO Shipping Charge:

Please note that in addition to any shipping charges charged by Fujitsu America, ShipitAPO has its own charge for getting your order to your APO/FPO address. These additional fees include a $7.95 handling fee, Priority Mail postage (approximately $10 per notebook), and any optional insurance coverage. Both the postage and insurance are charged at published U.S. Postal Service rates.

APO/FPO Insurance: (Highly Recommended)

For APO/FPO Shipments, Fujitsu America is not responsible for loss or damage to products during shipment. Therefore, we highly recommend that you insure each package for up to its full value ($5000 is the maximum). Insurance costs range from $17.00 for $1500.00 worth of coverage to $22.25 for $2000.00 worth of coverage.

APO/FPO Delivery Time Frame:

Please note that APO/FPO deliveries can take up to 6-8 weeks. Package tracking is not available.

 

General Services Administration Purchasing

For GSA purchases, please contact Fujitsu America Inside Sales group at 1-800-831-3183 option 3 then sub-option 1 or search our reseller locator to find an authorized reseller near you.

 

Requests from Outside the US

Currently we are able to accept and ship orders to the United States and Puerto Rico. We cannot ship orders to P.O. Boxes or outside the US.

Canadian Customers: Please call us at 1-800-FUJITSU for bilingual sales assistance. For product, service and warranty information, you can also visit the Fujitsu Canada Web site.

European Customers: For Europe please contact Fujitsu Technology Solutions.

 

Information on Fujitsu Products not in the Store

You will find a great assortment of Fujitsu products in our Online Store available for sale. For information on other products not available in the store such as Fujitsu Pen Products, Servers and Desktops, please contact Fujitsu America Inside Sales group at 1-800-831-3183 option 3 then sub-option 1 or search our reseller locator to find an authorized reseller near you.

 

Ordering Servers

PRIMERGY® Servers are available in most U.S. locations.  To check if your ship to location is within the Authorized Service Area, please click here